Terms and Conditions

These terms apply when you use renzocarbonel.com, use one of my free resources, buy a book, ebook or course, join a membership, or book mentorship with me. "I", "me" and "my" mean Renzo Carbonel. "You" means you, the person using the site.

By using the site or buying anything from it, you agree to these terms and to my [Privacy Policy]. If you don't agree, please don't use the site.

Education, not treatment or advice

Everything on this site, including books, courses, articles, free resources, community content and mentorship, is for education and professional development only.

  • It is not physiotherapy treatment, medical advice or a diagnosis, and it doesn't create a physiotherapist–patient relationship. If you have a health concern, see a qualified health professional.

  • If you're a physiotherapist, you're responsible for your own clinical decisions and for practising within your scope and your regulator's standards. Nothing I teach replaces your own clinical judgment or the requirements of your college.

  • Career, income and business content, including the income calculator and the Physio Career Roadmap, gives general guidance and estimates. It isn't financial, legal, tax or career-placement advice, and I don't guarantee any particular outcome, income or result.

Free resources

I offer free tools and resources, such as the Level Finder, the Physio Career Roadmap and the income calculator. They're provided as is. Results are general guidance based on what you enter, not a professional assessment. I can change or remove free resources at any time.

Accounts

Some products, such as courses and memberships, need an account. You're responsible for keeping your login details private and for activity on your account. Accounts are for one person. Please don't share your login.

Purchases and payment

  • Prices are in Canadian dollars unless stated otherwise, and applicable taxes are added at checkout.

  • Payment is processed securely by my payment providers. Your purchase is confirmed once payment goes through.

  • I can change prices at any time, but a change won't affect an order you've already paid for.

  • If a price is listed incorrectly because of an error, I may cancel the order and refund you in full.

Refunds

  • Ebooks and digital downloads: because they're delivered instantly and can't be returned, all sales are final once the file has been delivered.

  • Online courses: because they're delivered instantly and can't be returned, all sales are final once the course has been delivered.

  • Memberships and subscriptions: see below.

  • Mentorship: see below.

If something you bought doesn't work or wasn't delivered, contact me and I'll make it right.

Memberships and subscriptions

  • Paid memberships and subscriptions renew automatically at the end of each billing period (monthly or annually) until you cancel.

  • You can cancel at any time from your account. You'll keep access until the end of the period you've paid for.

  • I don't give refunds or credits for partial billing periods.

  • If I change a membership price, I'll tell you before it takes effect, and you can cancel before your next renewal.

Mentorship

  • Booking and payment: sessions are paid when you book, unless we agree otherwise in writing.

  • Rescheduling and cancelling: you can reschedule or cancel for free up to 24 hours before a session. Cancellations with less than 24 hours' notice, and missed sessions, are non-refundable. If I need to cancel, I'll reschedule or refund you in full.

  • Packages: prepaid sessions in a package must be used within [6 months] of purchase.

  • Scope: mentorship is professional coaching and education. It isn't clinical supervision for registration or licensing purposes, and it doesn't make me responsible for the care of your patients.

  • Confidentiality: I keep what you share in mentorship confidential, except where the law requires me to disclose it. Please talk about patients only in de-identified terms and never share information that could identify them.

Intellectual property

The site and everything on it, including my books, courses, videos, worksheets, templates, frameworks (including the Physio Career Roadmap), text and branding, belong to me and are protected by copyright and other laws.

When you buy or download something, you get a personal, non-transferable licence to use it for your own learning and practice. You may not:

  • Share, resell, sublicense or redistribute it, including posting it online or in group chats.

  • Copy it into your own courses, products or training materials.

  • Share your course or membership login.

You're welcome to quote short excerpts with credit to me. For anything more, such as using my material to train staff or students, email me for permission.

Third-party links and services

The site links to and uses third-party services, such as Squarespace, payment processors, Instagram and scheduling tools. I'm not responsible for their content, availability or practices, and your use of them is governed by their own terms.

Disclaimer

I work hard to keep everything accurate and up to date, but the site and its content are provided "as is". To the extent the law allows, I don't guarantee that the content is complete, current or error-free, or that the site will always be available.

Limitation of liability

To the extent the law allows, I'm not liable for any indirect, incidental or consequential loss arising from your use of the site, my products or my services, including lost income, lost business or clinical outcomes. My total liability to you for any claim is limited to the amount you paid me in the 12 months before the claim.

Nothing in these terms limits any rights you have under consumer protection laws that can't be waived.

Indemnity

If you break these terms or misuse my content, and that leads to a claim against me, you agree to cover my reasonable losses and costs from that claim.

Ending access

You can stop using the site at any time. I can suspend or end your access if you break these terms, for example by sharing paid content or your login. In that case, I don't owe you a refund.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute will be handled in the courts of British Columbia.

Changes to these terms

I may update these terms from time to time. The effective date at the top shows when they were last changed. If you keep using the site after a change, you accept the updated terms. Changes won't apply to purchases you've already made.

Contact me

Questions about these terms:

Renzo Carbonel Email: info@renzocarbonel.com Port Coquitlam, BC, Canada