Privacy Policy

This policy explains how I, Renzo Carbonel, collect, use, share and protect your personal information when you visit renzocarbonel.com, take one of my free tools, buy a book or course, join my mailing list, or work with me as a mentee. I'm based in Port Coquitlam, British Columbia, and I handle your information in line with BC's Personal Information Protection Act (PIPA) and, where it applies, Canada's Personal Information Protection and Electronic Documents Act(PIPEDA).

I'm accountable for the information I collect, and I act as the privacy officer for this site. Contact details are at the bottom.

What this site is (and isn't)

This is my education and professional development site for physiotherapists, physio students and people considering the profession. It is not my clinic's website, and nothing on it is physiotherapy treatment or medical advice. If you are a patient at my clinic, your health records are handled under the clinic's own privacy policy, not this one.

What I collect

Information you give me

  • Contact details — your name and email when you download a free resource, join my mailing list, fill out a form or contact me.

  • Quiz and tool responses — the free resources run entirely in your browser. I don't collect or store your answers or results.

  • Purchase details — your name, email, billing address and order history when you buy an ebook, book, course or membership. Card payments are processed by my payment providers; I never see or store your full card number.

  • Mentorship information — if you book 1-1 mentorship, what you tell me about your role, goals, caseload and challenges, plus scheduling and payment details.

  • Membership information — if you join a paid community or subscription, your account details, profile, and anything you post.

  • Messages — anything you send me by email, contact form, or Instagram DM (including through automated keyword replies).

Information collected automatically

  • Device and usage data — IP address, browser, device type, pages visited, referring site and time on page, collected through cookies and similar technology.

  • Advertising data — I use the Meta Pixel to measure how my Instagram and Facebook ads perform and to show relevant ads to people who've visited the site. Meta receives information about your visit and actions on the site (such as viewing a page or completing a purchase).

Why I use it

I use your information only for the purposes I've told you about, or that a reasonable person would expect:

  • To deliver what you asked for — your download, quiz result, purchase, course access, membership or mentorship session.

  • To process payments, send receipts and keep business and tax records.

  • To send you emails you've signed up for — new resources, articles, launches and offers. Every email has an unsubscribe link.

  • To answer your questions and provide support.

  • To understand how the site is used and improve my content and tools, mostly from aggregated data.

  • To measure and improve my advertising.

  • To meet my legal obligations.

I don't sell your personal information, and I don't use your mentorship conversations for advertising.

Consent

By giving me your information for a stated purpose (for example, entering your email to get a free resource), you consent to me using it for that purpose. I'll ask for your express consent before adding you to my marketing emails, as Canada's Anti-Spam Legislation (CASL) requires.

You can withdraw your consent at any time by unsubscribing or emailing me. If withdrawing means I can't deliver something (for example, course access needs an account), I'll tell you.

Who I share it with

I share personal information only with service providers who help me run the site and business, and only what they need to do their job:

  • Squarespace — website hosting, forms, online store, member areas and email campaigns.

  • Payment processors (such as Stripe or PayPal) — to process payments.

  • Meta (Facebook and Instagram) — advertising measurement through the Meta Pixel.

  • ManyChat — automated Instagram messages that send you links to resources you request.

  • [Scheduling / video tool, e.g. Calendly, Zoom] — booking and running mentorship sessions.

  • [Accounting software / bookkeeper] — financial records.

I may also disclose information if required by law, or as part of selling or transferring my business (in which case the buyer must keep protecting it under this policy).

Storage outside Canada

Several of my service providers, including Squarespace, Meta and my payment processors, store and process data in the United States and other countries. Your information may be accessible to courts, law enforcement and national security authorities in those places. I choose established providers with strong security practices.

Cookies and tracking

The site uses:

  • Essential cookies that make the site, checkout and member areas work.

  • Analytics cookies (Squarespace Analytics) that show me how visitors use the site.

  • Advertising cookies (Meta Pixel) that measure ad performance.

You can control cookies through the site's cookie banner and your browser settings. To limit ad tracking, you can also adjust your ad preferences in your Facebook or Instagram settings. Blocking essential cookies may stop parts of the site from working.

How I protect it

I use reasonable safeguards for the sensitivity of the information, including reputable hosted platforms with encryption, strong passwords and two-factor authentication on my accounts, and limited access — no one but me (and anyone I specifically authorize to help me run the business) can see your information.

Mentorship notes are kept confidential. Please don't share information that could identify your patients during mentorship; talk about cases in de-identified terms.

If a privacy breach happens that could cause you significant harm, I'll notify you and the appropriate authorities as required by law.

How long I keep it

I keep personal information only as long as I need it for the purposes above, or as long as the law requires:

  • Mailing list details — until you unsubscribe.

  • Purchase and financial records — as long as tax law requires (generally six years).

  • Mentorship records — [two] years after our last session, unless you ask me to delete them sooner.

  • Information used to make a decision about you — at least one year after that decision, as PIPA requires.

When I no longer need it, I delete it or make it anonymous.

Your rights

You can ask me to:

  • Give you access to the personal information I hold about you, and tell you how it's been used and who it's been shared with.

  • Correct information that's inaccurate or incomplete.

  • Delete your information, where I'm not legally required to keep it.

  • Stop sending you marketing emails.

Email me with your request. I'll respond within 30 days, as PIPA requires. I may need to confirm your identity first.

Children

This site is meant for adults and students considering a career in physiotherapy. It isn't directed at children under 13, and I don't knowingly collect their information. If you think a child has given me personal information, contact me and I'll delete it.

Links to other sites

The site links to other websites and platforms (such as Instagram, YouTube or Substack). Their privacy practices are their own, so check their policies.

Changes to this policy

I'll update this policy when my practices change. The effective date at the top shows when it was last updated. If I make a significant change, I'll post a notice on the site or email subscribers.

Contact me

For privacy questions, requests or complaints:

Renzo Carbonel — Email: info@renzocarbonel.com

If you're not satisfied with my response, you can contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.